Introduction
Protecting your privacy is our priority. This Privacy Policy applies to www.stonwellness.com (the "Site") and STŌN WELLNESS ("STŌN," "we," "us," or "our") and governs how we collect, use, and protect your personal information. Our Site is an e-commerce platform offering wellness products. By using our Site, you consent to the data practices described in this policy.
Information We Collect
Personal Information You Provide
To better serve you and provide our products and services, we may collect the following personally identifiable information when you voluntarily provide it:
- First and Last Name
- Mailing Address
- Email Address
- Phone Number
- Billing and Payment Information (when purchasing products)
- Age (for legal age verification purposes)
You may be required to provide personal information when you:
- Create an account on our Site
- Make a purchase
- Enter a sweepstakes or contest
- Sign up for newsletters or special offers
- Contact us via email or customer support
- Submit product reviews or other public content
Information Collected Automatically
We may automatically collect certain technical information about your visit, including:
- IP address
- Browser type and version
- Device information
- Access times and dates
- Pages viewed and time spent on pages
- Referring website addresses
- General location information
This information helps us operate and improve our Site, maintain service quality, and provide usage statistics.
Public Information
Please note that any information you disclose publicly on our Site (such as product reviews or comments) may be collected and used by others. Exercise caution when sharing personal information in public areas.
How We Use Your Information
We collect and use your personal information to:
- Process and fulfill orders and deliver products you've requested
- Provide customer service and respond to your inquiries
- Communicate with you about your orders, account, and our services
- Send marketing communications about products, services, promotions, and special offers (with your consent)
- Improve our Site and services through analysis of user behavior and preferences
- Prevent fraud and enhance security
- Comply with legal obligations and enforce our terms of service
- Personalize your experience and deliver customized content
Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience. A cookie is a small text file stored on your device that helps us:
- Remember your preferences and settings
- Keep you signed in to your account
- Understand how you use our Site
- Provide personalized content and recommendations
- Analyze Site traffic and performance
Your Cookie Choices: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. Please note that disabling cookies may limit your ability to use certain features of our Site.
How We Share Your Information
We Do Not Sell Your Data
STŌN does not sell, rent, or lease your personal information to third parties.
Service Providers
We may share your information with trusted third-party service providers who assist us with:
- Payment processing
- Order fulfillment and shipping
- Email and marketing communications
- Website hosting and maintenance
- Customer service and support
- Data analysis and analytics
These service providers are contractually obligated to use your information only to provide services to us and to maintain the confidentiality and security of your data.
Marketing Partners
We may occasionally contact you on behalf of business partners about offerings that may interest you. In such cases, your personal information (email, name, address, phone number) is not transferred to the third party unless you explicitly consent.
Legal Requirements
We may disclose your personal information when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with legal processes, court orders, or government requests
- Protect and defend our rights or property
- Prevent or investigate potential fraud or illegal activity
- Protect the safety of our users or the public
Data Security
We take the security of your personal information seriously and implement industry-standard security measures, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure payment processing through PCI-compliant payment processors
- Regular security audits and updates
- Restricted access to personal information on a need-to-know basis
However, please understand that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge that:
- There are inherent security and privacy limitations of the Internet beyond our control
- The security, integrity, and privacy of information exchanged through our Site cannot be guaranteed
Your Privacy Rights
Right to Access
You have the right to request access to the personal information we hold about you.
Right to Correction
You may request that we correct any inaccurate or incomplete personal information.
Right to Deletion
Subject to certain exceptions, you may request that we delete your personal information from our records. We will also direct our service providers to delete your information.
Exceptions: We may be unable to delete your information if it is necessary to:
- Complete transactions or fulfill contractual obligations
- Comply with legal obligations or respond to legal requests
- Detect, prevent, or investigate security incidents or fraudulent activity
- Debug and repair Site functionality
- Exercise or protect legal rights, including free speech
- Conduct research in the public interest with appropriate safeguards
- Enable internal uses reasonably aligned with your expectations
Right to Opt-Out of Marketing
You may opt out of receiving marketing emails at any time by:
- Clicking the "Unsubscribe" link in any marketing email
- Updating your preferences in your account settings
- Contacting us at info@stonwellness.com
Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.
Exercising Your Rights
To exercise any of these rights, please contact us at info@stonwellness.com. We will respond to your request within a reasonable timeframe and may require verification of your identity.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Third-Party Account Connections
You may have the option to connect your STŌN account to third-party accounts (such as social media platforms). BY CONNECTING YOUR ACCOUNTS, YOU CONSENT TO THE CONTINUOUS SHARING OF INFORMATION ACCORDING TO YOUR PRIVACY SETTINGS ON THOSE PLATFORMS. If you do not want your information shared this way, do not use this feature.
You may disconnect third-party accounts at any time through your account settings or by contacting us at info@stonwellness.com.
Age Restrictions and Children's Privacy
Our Site and products are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age. If you are under 18, you may not use this Site or purchase our products.
If we discover that we have inadvertently collected information from a child under 18, we will promptly delete that information. If you believe we have collected information from a minor, please contact us immediately at info@stonwellness.com.
Email Communications
We may contact you via email to provide:
- Order confirmations and shipping updates
- Account notifications
- Customer service responses
- Promotional offers and announcements
- Surveys and feedback requests
- General communications about our products and services
We may track email open rates and link clicks to improve our communications and services.
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to request deletion of your information. To exercise these rights, please contact us at info@stonwellness.com.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by:
- Sending an email to the address associated with your account
- Posting a prominent notice on our Site
- Updating the "Last Updated" date at the top of this policy
Your continued use of our Site after such changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
STŌN WELLNESS
Email: info@stonwellness.com
Website: www.stonwellness.com
We welcome your feedback and are committed to resolving any privacy concerns you may have.
This Privacy Policy is designed to be transparent about our data practices and your rights. We are committed to protecting your privacy and handling your personal information responsibly.