Shipping & Returns

Cancellation & Return Policy

Effective Date: October 29, 2025
Last Updated: October 29, 2025

At STŌN WELLNESS, we want you to feel confident and satisfied with every purchase. We are committed to providing excellent customer service and a fair, transparent return policy. Please review the information below carefully.

Damaged Products

We take great care in packaging your order, but occasionally damage may occur during shipping.

Reporting Damage:

All claims for damaged products must be reported within 72 hours of delivery
Contact us at info@stonwellness.com with your order number
Provide a detailed description of the damage
Include clear photographs showing the damaged product and packaging

Resolution:
Once we receive and review your damage claim, we will:

Issue a replacement product, or
Provide a full refund (including shipping costs)

We will respond to damage claims promptly and work with you to resolve the issue to your satisfaction.

Order Modifications and Cancellations

Before Your Order Ships

Once an order is submitted and payment is processed:

Discounts and coupons cannot be applied retroactively
Order details (items, quantities, pricing) cannot be modified
Please review your cart carefully before completing checkout

Cancellation Requests:
If you need to cancel your order before it ships, contact us immediately at info@stonwellness.com with your order number. We will make every effort to cancel your order, but we cannot guarantee cancellation if the order has already been processed or shipped.

After Your Order Ships

Once your order has shipped, it cannot be cancelled. If you no longer want the items, you may return them in accordance with our return policy below.

Returns & Refunds

Standard Returns (Unopened Products)

We accept returns of most unopened, unused products within 14 days of the delivery date.

Return Conditions:

Products must be unopened and in their original, undamaged packaging
Products must be unused and in resalable condition
You must contact us at info@stonwellness.com to request a return authorization before shipping items back
You are responsible for return shipping costs
Refunds will include the purchase price minus the original shipping costs

Non-Returnable Items:
For health, safety, and hygiene reasons, the following items cannot be returned:

Opened or used products
Products without original packaging or with damaged packaging
Perishable items or products with expiration dates that have passed
Gift cards or downloadable products
Items marked as "Final Sale" or "Non-Returnable"

Returns Due to Our Error

If you receive an incorrect, defective, or damaged product due to an error on our part, we will make it right.

Our Error Includes:

Wrong product shipped
Defective product
Missing items from your order
Product damaged in shipping (if reported within 72 hours)

Resolution:

Contact us at info@stonwellness.com within 14 days of delivery
Provide your order number and description of the issue
We will provide a prepaid return shipping label
You will receive a full refund including original shipping costs, OR we will send a replacement at no charge

How to Request a Return

Step 1: Contact us at info@stonwellness.com with:

Your order number
The item(s) you wish to return
Reason for the return
Photos (if applicable for damaged or defective items)

Step 2: Wait for return authorization and instructions

We will review your request and respond within 1-2 business days
If approved, we will provide detailed return instructions
For returns due to our error, we will send a prepaid shipping label

Step 3: Ship your return

Pack items securely in their original packaging
Include a copy of your order confirmation or packing slip
Ship to the address provided in your return authorization
Keep your tracking number for your records

Step 4: Receive your refund

We will inspect returned items within 3-5 business days of receipt
Once approved, your refund will be processed to your original payment method
Refunds typically appear within 5-10 business days depending on your bank or card issuer

Refund Timeline

Expected Refund Processing Time:
You should expect to receive your refund within 4 weeks of shipping your return, though many refunds are processed more quickly.

This timeline includes:

5-10 business days: Transit time for your return to reach us
3-5 business days: Processing time for us to inspect and approve your return
5-10 business days: Processing time for your bank or credit card company to post the refund

We will send you an email confirmation once your return has been received and processed.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different product:

Return the unwanted item following the return process above
Place a new order for the desired item on our website

This ensures you receive your replacement as quickly as possible.

Defective Products

If you receive a defective product, please contact us at info@stonwellness.com within 14 days of delivery. We will:

Provide a replacement product at no charge, or
Issue a full refund including shipping costs

Please provide photos and a detailed description of the defect to help us resolve the issue quickly.

Questions or Concerns?

If you have any questions about our Cancellation & Return Policy or need assistance with a return, please don't hesitate to contact us:

STŌN WELLNESS
Email: info@stonwellness.com
Website: www.stonwellness.com

We're here to help and committed to your satisfaction!

Shipping & Handling Policy

Effective Date: October 29, 2025
Last Updated: October 29, 2025

Shipping Methods & Rates

When you place an order, we will provide estimated shipping and delivery dates based on:

Product availability
Your shipping address
The shipping method you select at checkout

Standard Shipping Options:

USPS Flat Rate: Most items ship via USPS Flat Rate service for predictable, affordable shipping
Weight-Based Shipping: Larger or heavier items that cannot ship via Flat Rate will be charged based on weight and destination
Shipping costs will be calculated and displayed at checkout before you complete your purchase

Carrier Selection:
Depending on your location and the shipping method chosen, estimated delivery dates may be displayed during checkout.

Shipping Destinations

We ship to addresses throughout the United States.

Important Legal Notice:
Hemp-derived CBD regulations vary by state and are subject to change. By placing an order, you confirm that:

Hemp-derived CBD products are legal in your state
You have reviewed and understand your state's laws regarding hemp and CBD products
You assume full responsibility for compliance with all applicable state and local laws

If you have questions about whether we can ship to your location, please contact us at info@stonwellness.com before placing your order.

Order Processing & Tracking

Processing Time:

Most orders are processed and shipped within 1-3 business days of order placement
Orders placed on weekends or holidays will be processed on the next business day
During peak seasons or promotional periods, processing may take longer

Tracking Information:

You will receive a shipping confirmation email with tracking information once your order ships
Track your package using the tracking number provided
Contact us if you have not received tracking information within 3 business days of placing your order

Delivery Time:

Delivery times vary based on your location and shipping method selected
Standard shipping typically takes 3-7 business days after shipment
Expedited shipping options may be available at checkout for faster delivery

Shipping Issues

Lost or Stolen Packages:
If your tracking information shows your package was delivered but you did not receive it:

Check with neighbors, building management, or household members
Look around your delivery location for packages left in safe places
Contact the shipping carrier to file a claim
Contact us at info@stonwellness.com for assistance

We are not responsible for packages marked as delivered by the carrier, but we will work with you to find a resolution.

Delayed Shipments:
If your order is significantly delayed:

Check the tracking information for updates
Contact the shipping carrier for more information
Email us at info@stonwellness.com if you need assistance

We are not responsible for shipping delays caused by weather, carrier issues, or other circumstances beyond our control, but we will do our best to help.

Incorrect Address:
Please ensure your shipping address is accurate before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes may be possible if you contact us immediately after placing your order, but we cannot guarantee changes once an order has shipped.

International Shipping

At this time, we do not offer international shipping. We only ship within the United States.

Questions About Shipping?

If you have questions about shipping options, costs, delivery times, or tracking your order, please contact us: